AML and Verification at Vegastars Casino

Identity Verification Process

Verification is completed by uploading documents through the Verification section of My Account. Vegastars Casino requires clear colour images with all corners of the document visible. File-size limits, accepted file types and a fixed completion time are not stated in the published terms, so players should check the upload page for current technical requirements. Verification may delay withdrawals, so completing it early can help avoid waiting when a payout is requested.

Documents and Information Required

The published verification requirements cover proof of identity and proof of address. Higher-value activity may trigger additional checks, described in the sections on source of funds and enhanced checks.

• Proof of identity: passport, national ID card or driving licence
• Proof of address: address evidence dated within the last 3 months
• Clear colour images with all corners of each document visible
• Liveness verification and source-of-funds or source-of-wealth evidence for higher-value activity

Source of Funds and Source of Wealth

Source-of-funds checks ask where the money used for play comes from, while source-of-wealth checks look at a player's overall financial position. Vegastars Casino applies these checks on a risk-based basis, and higher-value activity may require them together with liveness verification. A specific published trigger applies to deposits: daily deposits above EUR 50,000 require further source-of-funds and source-of-wealth checks. This figure is a verification threshold, not a deposit ceiling, so it does not limit how much a player may deposit.

Enhanced Checks and Screening

Politically exposed persons are subject to enhanced checks and senior-management approval before or during the relationship. Sanctions screening also applies, and sanctions and PEP screening continue through periodic checks rather than only at sign-up. Where a sanctions match is confirmed, the consequences can include blocked account access and frozen funds. These controls sit alongside the standard identity and address verification applied to all players.

Account Rules and Restrictions

Players must be at least 18 years old, and a higher local legal age applies where one is required. Only one personal account is permitted, and the identity and contact details provided must be accurate. Accounts must be used with the player's own funds and payment methods. Using a VPN to mask location or identity is prohibited. Accounts that remain inactive for 12 months may incur a monthly fee of EUR 10 or the equivalent, limited to the account balance.

Payments and Ownership of Payment Methods

Third-party payments are prohibited at Vegastars Casino. Deposits and withdrawals must be made using payment methods owned by the account holder, and payments from business cards are not accepted. Deposits can be made with Visa and Mastercard, while withdrawals are available via Visa, Mastercard and Bank Transfer. Because verification may delay withdrawals, keeping account details accurate and documents up to date helps payment requests proceed smoothly.

Ongoing Monitoring and Record Keeping

Controls at Vegastars Casino do not end after the initial verification. Transactions are monitored on an ongoing basis, and sanctions and PEP screening are repeated periodically. AML and KYC records are retained for at least 5 years after an account is closed, or longer where legally required. Players may be asked to refresh documents or provide updated information as part of these periodic checks.

Support and Complaints Contact

Questions about verification, document uploads or account checks can be raised through live chat or by email. Complaints can be sent to [email protected]. The support team can clarify what is needed for a specific verification stage, although exact processing times are not stated in the published terms.