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Privacy Policy

This privacy policy explains how Vegastars Casino collects, uses, discloses and protects personal data when you use our services. It describes the categories of information we process, the purposes for which we use it, the safeguards we apply, and the rights you have in relation to your data. We may update this policy from time to time; no visible version date is stated in the current published text, so we recommend reviewing this page regularly for the latest version.

Who Controls Your Data

Vegastars Casino is operated by Neptune Projects SRL, registration number 3-102-900308, with a published address at 1602, 16th Floor, Condo Nest Freses, Freses Granadilla, Curridabat, San Jose, Costa Rica. Sultucia Ltd, registration HE464112, located at Kennedy 12-14, Flat 101, 1087 Nicosia, Cyprus, acts as payment agent. These operator details are published disclosures. If you have questions about how your data is handled, you can contact us at [email protected].

Data We Collect

We collect personal data across the following categories when you register, play, transact and communicate with us.

  • Identity and contact data, such as your name and contact details
  • Account, payment and gameplay data linked to your player account
  • Know Your Customer (KYC) and anti-money laundering (AML) information used to verify your identity
  • Device, IP address and cookie data collected when you access our services
  • Communication data, including records of your correspondence with us
  • Safer-gambling data relating to responsible play tools and behaviour

Why We Use Your Data

We process personal data for the following purposes.

  • Delivering our services, including operating your account and processing deposits, withdrawals and gameplay
  • Meeting compliance obligations, including KYC and AML requirements
  • Preventing fraud and protecting the integrity of our services
  • Analytics that help us understand and improve how our services are used
  • Marketing, which is carried out on the basis of your consent
  • Safer-gambling measures that support responsible play

Cookies

We use cookies and similar technologies that collect device, IP address and browsing data. Non-essential cookie categories are subject to your control, and you can manage your preferences through the cookie controls we make available. Essential cookies needed for the operation of the site remain active so that our services function correctly.

How We Share Data

We disclose personal data to processors who perform services on our behalf, to entities within our corporate group, to authorities where required, and to business transferees if a business transfer takes place. Where data is transferred internationally, safeguards are applied as described in our policy documentation. Payments are handled with the involvement of our payment agent, Sultucia Ltd.

How Long We Keep Data

Our published policy does not state a fixed general retention period. In practice, we keep personal data only for as long as needed for the purposes described in this policy, including periods required to meet legal and regulatory retention obligations. Where you ask us to erase your data, that request is subject to retention we are legally required to maintain.

How We Protect Your Data

We apply technical and organisational measures to protect personal data, including encryption in transit, access controls, monitoring and vulnerability management. Our FAQ refers to 256-bit SSL encryption. For account-level protection, two-factor authentication is available and enabled, supporting both TOTP authenticator-app codes and email codes. No independent audit certificate has been established for these measures.

Your Rights

You have the following rights in relation to your personal data. To exercise any of them, contact us at [email protected].

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure, subject to retention we must maintain for legal reasons
  • Request restriction of processing in certain circumstances
  • Object to certain processing, including consent-based marketing
  • Request portability of your data
  • Withdraw consent at any time where processing is based on consent
  • Manage non-essential cookies through the available cookie controls

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise any of your rights, or wish to raise a concern about how your data is handled, you can reach us at [email protected]. We will review and respond to privacy requests in line with our obligations.