Vegastars Casino Terms and Conditions
This page summarises the main published Terms and Conditions that apply to accounts at Vegastars Casino, operated by Neptune Projects SRL (registration 3-102-900308, Costa Rica), with Sultucia Ltd (HE464112, Cyprus) acting as payment agent. The operator holds licence 0000020 from the Tobique Gaming Commission, an offshore licensing disclosure rather than an Australian licence. ACMA published a formal warning naming Neptune Projects S.R.L and requested blocking of the Vegastars website, so an Australian public locale, AUD support and an operator minimum age of 18 do not establish Australian legal availability. The Terms permit unilateral amendments, verification checks and account closure, and a current Terms version date is not stated. Reading the full Terms before registering is advisable.
Eligibility
The minimum age to hold an account is 18, and a higher local legal age applies where required. Only one personal account is permitted per player. Accurate identity and contact details must be provided, players must use their own funds and payment methods, and third-party or business-card payments are not allowed. Using a VPN to mask location or identity is prohibited. Sanctioned persons are excluded from play.
Account Registration
To open an account, click Register, provide the requested account details, accept the Terms and register. The Terms require a name, date of birth, residential address and an email or mobile contact, and the published site configuration offers Google authentication. After registration, a welcome email is sent to verify the address, and it can be resent via Account > Profile. An independent description lists email, username, password, country and mobile number in the registration form. Mandatory email or phone verification before all gameplay was not established.
Verification
Identity documents are uploaded in My Account - Verification. Accepted identity documents are a passport, national ID or driving licence, together with address evidence dated within the last 3 months. Images must be clear colour copies with all corners visible. Higher-value activity may require liveness checks and source-of-funds or source-of-wealth documentation. Sanctions and PEP screening apply, along with periodic checks. File-size and file-type limits and a fixed completion time are not stated. Verification may delay withdrawals.
Deposits
Published deposit methods are Visa and Mastercard. Deposits must be wagered at least once before a withdrawal can be made. Players must deposit their own funds from payment methods held in their own name, and third-party or business-card payments are prohibited. Minimum and maximum deposit amounts are not stated in the supplied information.
Withdrawals
Published withdrawal methods are Visa, Mastercard and Bank Transfer. The maximum withdrawal is USD 50,000 per month, also published as $50,000 per month. Deposits must be wagered once before withdrawal, and verification checks may delay payouts. Minimum and maximum single withdrawal amounts beyond the monthly cap are not stated in the supplied information.
Bonuses
The welcome package covers three deposits: 100% up to $2,000 plus 50 Free Spins on Gates of Olympus 1000 on the first deposit, 150% up to $2,000 plus 50 spins on the same game on the second, and 200% up to $2,000 plus 25 spins on Sugar Rush 1000 on the third, totalling up to $6,000 plus 125 spins. Dollar symbols are published without a currency code on the general offer page. A Telegram offer gives 50 Free Spins with code TG50 after bot instructions, valued at $0.20 per spin with 40x wagering. Other promotions include instant cashback, referrals and a $10,000 Pragmatic weekly race. General bonus terms took effect 18/5/2023 and were updated 8/1/2024: free-spin winnings usually carry 40x wagering, bonus balances expire after 5 days unless an offer states otherwise, slots contribute 100% to wagering, live casino contributes 10%, and other modes do not reduce wagering. Bonus balances cannot be used on Sportsbook or Esports and do not earn VIP progression. Only one welcome package is allowed per person, household, IP address, contact detail or payment method, and abuse can result in forfeiture of bonus funds and winnings. The exclusion list covers all 3 Oaks Gaming and Wazdan games plus named titles from other studios. The current welcome offer requires 40x wagering of bonus plus deposit and 40x on free-spin winnings, with a maximum bet of $25 per round and a maximum welcome-bonus win of $10,000. Offer-specific wagering overrides assumptions based on general spin terms.
Gameplay Rules
Separate game-provider and jackpot restrictions apply and are not a general country admission list. Bonus funds are excluded from Sportsbook and Esports play, and wagering contributions differ by game type, with slots counting 100%, live casino 10% and other modes not reducing wagering. Disputed bets must be raised within 3 days of settlement.
Restricted Activity
The Terms prohibit VPN masking of location or identity, third-party and business-card payments, and multiple personal accounts. Bonus abuse can lead to forfeiture of bonus funds and winnings. The restricted countries and territories listed in the Terms are: Afghanistan, Albania, Angola, Aruba, Barbados, Belgium, Bonaire, Burkina Faso, Canadian Province of New Brunswick, Cayman Islands, Central African Republic, China, Colombia, Congo, Côte d'Ivoire, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Democratic Republic of Congo, Estonia, Eritrea, Ethiopia, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Germany, Gibraltar, Greece, Haiti, Hungary, Iraq, Islamic Republic of Iran, Israel, Italy, Jamaica, Jersey, Korea, Liberia, Libya, Lithuania, Mali, Malta, Mauritius, Myanmar, Netherlands, Nicaragua, North Korea, Ontario, Pakistan, Panama, Poland, Romania, Russia, Rwanda, Saba, Serbia, Sierra Leone, Slovakia, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Sweden, Switzerland, Syrian Arab Republic, Syria, Turkey, Uganda, Ukraine, United Kingdom, United States of America, Venezuela, Yemen and Zimbabwe. Sanctioned persons are also excluded.
Account Suspension
The Terms permit the operator to carry out verification checks and to close accounts, and they allow unilateral amendments to the Terms themselves. Specific suspension triggers beyond these general clauses are not stated in the supplied information.
Account Closure
The Terms permit account closure by the operator. Accounts inactive for 12 months may incur a monthly fee of EUR 10 or the equivalent, limited to the account balance. Reopening an account after a self-exclusion of at least 6 months requires confirmation and a 3-day cooling-off period.
Responsible Gambling
Account tools allow daily, weekly and monthly deposit, loss and wager limits. Increases or removal of limits require a 24-hour cooling-off period, while reductions take effect immediately or as soon as practicable. Time-outs are available for 1 day, 1 week, 1 month or 3 months, and withdrawals remain permitted during a time-out. Self-exclusion periods are 3 months, 6 months, 1 year, 5 years or permanent, during which betting, depositing and promotions are not available. Operator exclusions apply across brands under the same licensee. Reopening after exclusions of at least 6 months requires confirmation and a 3-day cooling-off period. The responsible gambling contact is [email protected], and Gamblers Anonymous is named as external help. No integration with an Australian national exclusion register has been established.
Complaints
A written complaint should be submitted to [email protected] from the registered email address, including the username and a description of the issue. Disputed bets must be raised within 3 days of settlement. EGIS-FZCO provides free alternative dispute resolution at [email protected]. No fixed operator response deadline is stated.
Governing Terms
The operator Terms specify Costa Rica law, with dispute jurisdiction in the courts of Tobique First Nation. Card-payment transactions are governed by Cyprus law and the courts of Cyprus. These clauses do not establish permission to serve Australian customers. The Terms permit unilateral amendments, and a current version date is not stated.